Often a phone call to the customer service department of many companies, here in America, leads to a foreigner on the other end of the line. Fortune 500 companies and many marketers online are offering virtual call center jobs and other remote jobs to people outside the United States. This is called offshoring. Many Americans argue that this is taking away from the US economy, especially in times of economic crisis. Is this harming America’s economy?
That’s an argument that can be debated on both sides of the coin. Most companies and online marketers are outsourcing to India. Some companies claim that they have no choice. With the economy being in an uproar in the United States, some companies claim that they are forced to offer virtual call center jobs outside the United States. These jobs are also offered to Philippine workers. Many are college educated. They can speak good English too. Filipinos accept virtual call center jobs for as little as $1.25 an hour USD. This is the main reason why American companies hire offshore.
Internet marketers claim that foreign workers are more loyal workers than American workers. Is this true? Maybe, maybe not. So in essence, many employers whether online or offline state that foreign workers often stay with them for the long haul. Offering virtual call center jobs to foreigners is known to lower cost by 70% while increasing productivity. That is certainly a huge advantage for business owners. Many Americans are angry and will never get over the whole idea of offshoring. Remote jobs are so hard to find, especially when there is about one in every 25 remote jobs being legitimate. The other 24 are scams.
So many Americans, especially stay at home moms, the handicapped, etc are desperate to find jobs that allow them to work from home. Offshoring certainly does not help the situation at all, or does it? Is there a better way for struggling companies to avoid offshoring? Many angry Americans have a hard time answering this question. Several states are considering laws to restrict or prohibit offshoring. Unions are also lobbying Congress to end what they call, “madness.”
Despite the fact that offshoring can create a dip in the amount of jobs available To Americans, the truth of matter is, it can also benefit the American economy. Companies pass cost savings on to American consumers through lower prices. Also cost savings are passed on to investors through higher profits. Let’s talk about new sales. You see, companies also get new sales from Indian firms that boost imports from America. The U.S. economy also redeploys workers who lose their jobs from offshoring. And this is done in ways that boost growth as well. So therefore, offering virtual call center jobs and other remote jobs to foreigners can be looked at from “Both sides of the coin.”