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Omaha-area home office worker upset with two-week CenturyLink outage

OMAHA, Neb. (WOWT) – When a fence contractor cut phone and world-wide-web service for numerous homeowners just north of Omaha, they expected brief repairs. In its place, they waited.

That triggered strain for one particular businesswoman till 6 Information contacted CenturyLink.

Functioning for a Florida enterprise, Debi Sorenson stays dwelling when she goes to the office environment.

“We’re a mostly remote workforce, the company I work for, and we dial in through VPN more than the online,” Sorenson explained.

But two weeks in the past, a neighbor’s fence installer lower Sorenson’s net relationship.

“The level of panic this has been producing me, I’m not kidding.”

And it is not just her personal computer which is been disconnected from the organization planet. She claims she’s not the only 1 in the neighborhood outraged above the outage and the time it is taken to restore it.

“I’ve spoken to 4 various neighbors, so 5 of us I have verified we had not experienced support considering the fact that June 17.”

Since then, CenturyLink sent messages indicating they’re on it.

”Six situations they gave us an approximated repair service date and they did not meet up with it.”

Just a few hrs soon after 6 News contacted CenturyLink, crews were being in the neighborhood.

“Completely relieved. I can go back again to my standard everyday living. I can go again to my job what I’m paid out to do from property.”

A business spokesman suggests “We know when clients select up the cellphone or accesses the web they are counting on us.”

Sorenson says the two months of dropped assistance should not depend on her regular monthly bill.

“I assume I superior get a credit history for extra than fifty percent of this, that’s what I imagine.”

CenturyLink statements its crew worked as quickly as attainable to restore service by Friday night. Blaming the outage on a fence contractor, CenturyLink suggests this is a reminder of why it is vital to phone the digger’s hotline.

No word still from the company if any credit rating will be presented for the two-week outage.